FAQ

Call or e-mail us and we’ll get you into our calendar. We do require a credit card to hold all reservations. Please contact us at 888-244-5256 to check availability.

Our tours fill quickly so we recommend you contact us as soon as possible.

Yes. However, we may not have space available, so book early.

We conduct our tours every day of the week. If the day you want to go is booked, we can offer you another day or we can put you on the waitlist.

Generally, we take reservations from 9:00a – 6:00p, New Mexico Time. If you call after hours, please leave us your contact information and we will get back to you, usually within 24 hours.

We maintain a strict 48 hour cancellation policy. Cancellations must be received via phone or e-mail at least 2 days before your tour departs. Otherwise, you will be charged for your tour. You see, it takes time for us to make all the arrangements necessary to create a great tour, and I feel it is only fair to give our guides and partners advanced notice about changes or cancellations.

If your plans change and you need to cancel or reschedule your tour, please contact us as soon as you can. Also, we highly recommend all of our clients protect themselves against the unexpected by purchasing trip insurance.

1. You were not at your hotel when we arrived to pick you up the morning of your tour and you did not call us to cancel.
2. You did not give us a 48 hour notice of your cancellation.

Our tours to Taos and Bandelier run approximately 9-10 hours, hotel to hotel. The tour to Chaco Canyon runs 12-13. Yes, going to Chaco is a long day.

We start picking up in Santa Fe around 8:00a for Taos and Bandelier, and around 7:00a for Chaco Canyon.

Yes, pretty much.

Lots…!!!!  Our guides are some of the most knowledgeable folks in the region. They have decades of experience and knowledge about the regions they are they will share what they know with you.

Our tours average between 8-11 guests.  Our luxury touring vehicles seat 13 passengers and a guide/driver, for a total of 14 seats.  We usually have a few open seats but this is never guaranteed.

Our vans are not equipped with wheelchair lifts or tie-downs, nor is there a dedicated place to store a folded wheelchair.  However, with advanced notice we will certainly do our best to accommodate your needs.

Note: Our guides are not trained nor able to assist in the boarding and disembarkation of those in wheelchairs.

Storage space is limited on our touring vehicles. We usually have room for collapsable strollers, but this is never guaranteed.

The only type of weather that causes us to cancel tours is snow.  Otherwise, we go, rain or shine.

We suggest you wear comfortable close-toed shoes, (tennis shoes work best), layered, light colored and loose fitting clothing, a hat, sunscreen, and sunglasses. Depending on the weather, you may want to bring a light jacket or sweater. Also, bring your camera, day pack or fanny pack and a personal water bottle. You’ll be able to refill your water bottle with the filtered water we carry on board our vehicle.

Our vehicles have rain-ponchos for everyone.  If it rains your guide will hand these out so you can continue enjoying your time at the canyon.

You will meet your guide in your Santa Fe hotel lobby the morning of your tour.

No. We only pick up guests from Santa Fe hotels.

For guests staying in private vacation homes, we will arrange to meet in a place where you can leave your car for the day.

Depending on where you’ll be staying, we generally pick up at hotels in Sedona between 7:30a- 8:15a and return around 6:00p- 6:30p

Currently our group tours do not include visits to Sunset Crater & Wupatki Ruins.  However, can certainly develop a private tour for you that does.

Our tour is designed for all ages. We have had infants to great grandparents on our tours.

Our tours are for people of all ages.

1. Our Guides.  They are historians, artists, educators, and archaeologists.  All hold advanced degrees and are the single biggest influence on the quality of the experience you will have.
2. Our Luxury Touring Vehicles. We have the most luxurious fleets in the region. Each has an executive interior and appointed with the latest and finest of amenities.
3. Our High Quality Tour Itineraries.  Bruce Sawyer, Condé Nast Top Travel Specialist, has been designing luxury tours across the southwest for twenty years. He is the only guide and tour operator in the southwest ever honored for this. He is also the only operator in the southwest offered membership in the “invitation only” international luxury travel network, Virtuoso: Specialists in the art of Travel.